Pikko
Support
We usually reply within two business days.
Email us at support@pikkoiptv.com, or in the app go to Settings → Contact us. Please never send us your provider password.
Common questions
Does Pikko come with channels?
No. Pikko is a player only. You need a subscription from an IPTV provider of your choice, who gives you an M3U link or an Xtream login.
How do I add my channels?
Go to Settings → Playlists → + Add. Enter the M3U link, or the Xtream login (server, username, password) your provider gave you.
A channel will not play.
Tap Retry first. Then run Settings → Connection check to see whether your provider is answering. Some channels are simply down on the provider's side. Streams in the raw ".ts" format often fail on iPhone: choose VLC or Infuse under Settings → External player, then use "Open in…" in the player.
Playback stutters or takes long to start.
Open Settings → Buffering. "Fewer stalls" loads more video ahead and helps on weak Wi-Fi. "Start faster" makes switching channels quicker on a good connection.
Where is the TV guide?
To load the guide, go to Settings → your playlist → Manage EPG. Most Xtream providers include a guide link automatically.
Is my login safe?
Your provider login is kept in the phone's secure keychain and is only ever sent to your provider. Backups never include it. See our Privacy Policy.
How do I move to a new phone?
On the old phone: Settings → Export backup, and save the file. On the new phone: add the same playlists, then Settings → Restore backup. Your parental PIN is not included, so set it again.