Privacy Policy

Last updated: October 27, 2026

This policy explains what information the Pikko app ("Pikko", "we", "us") handles, where it goes, and the choices you have. Pikko is developed by Idan Barhom, an independent developer. If you have a question, write to support@pikkoiptv.com.

1. Information that stays on your device

To work, Pikko stores the following on your phone only. We never receive it.

• Provider logins (server address, username, password, M3U links). These are kept in the device's secure keychain and are sent only to the provider you entered, to load your channels and streams.
• Your library: channel lists, TV guide data, favorites, hidden or locked groups and your app settings.
• Parental PIN: stored only as a salted hash in the secure keychain.

When you use Export backup, Pikko creates a file with your favorites and settings and hands it to the share sheet so you can save it where you choose. Backups never include logins, server addresses, stream links or your PIN.

2. Anonymous usage data

Unless you turn it off, Pikko sends a small amount of anonymous technical data to help us see how many people use the app and which errors to fix. It includes:

• A random install ID created by the app. It is not linked to your name, email, Apple ID or any device or advertising identifier.
• App version, operating system and version, and device type (phone, tablet or TV).
• Events: the app was opened, a video started playing, or an error happened. For playback we record only the kind of video (live, movie or series), the player used and a technical error code. App error messages are scrubbed of addresses and logins before they leave the device. If the app closes unexpectedly, or playback stops, reloads or stalls, Pikko sends a technical playback report: a list of recent player events (for example "started", "paused", "buffering", "seek", "error code 407"), how much memory the app was using, the device temperature level, the video size and how long it had been open. It never includes what you were watching, addresses or logins. You can also send one from the player's "…" menu.

This data never includes your logins, server or stream addresses, playlist names, channel or title names, what you watch, your searches or your location, and our database does not store IP addresses.

How to turn it off: Settings → Privacy → Share anonymous usage data. When it is off, nothing is sent.

This data is stored with our database provider, Supabase. Like any web service, their servers may see the network address of the request while delivering it. We keep usage data only as long as we need it to understand how the app is used and to fix problems, and we delete it after that.

3. Purchases

Pikko is free and has no in-app purchases. If we add paid features in the future, we will update this policy before they go live.

4. Services your phone contacts directly

• Your IPTV provider. The app connects straight to the servers you entered to load channels, the TV guide and video. We are not involved in that connection. Your provider's own privacy policy applies.
• TVmaze. To show which series aired new episodes this week, the app downloads public TV schedules from TVmaze about twice a day. The request contains only dates, nothing about you or your playlist, though like any web service TVmaze sees the network address of the request. The schedules are matched against your playlist on your phone.
• YouTube. When your provider supplies a trailer for a movie or series, it plays in an embedded YouTube player, so YouTube (Google) receives the request and may use cookies or similar technology under the Google Privacy Policy.

5. What we do not do

• We do not sell or rent any data.
• We do not show ads or use advertising identifiers.
• We do not track you across other companies' apps or websites.
• We do not require an account, email or phone number.

6. Children

Pikko is not directed to children under 13, and we do not knowingly collect personal information from children.

7. Your rights

Because we do not collect your name, email or any identifier we can link to you, we usually cannot find "your" records in the anonymous usage data. You can stop it at any time with the Settings switch above, and deleting the app removes everything stored on your phone. If you live in a region with data protection laws (for example the EU, UK or California) and want to exercise a right under them, email us and we will help as far as we can.

8. Security

Logins and your PIN are kept in the operating system's secure storage, the anonymous data is sent over HTTPS, and our database only accepts new records from the app, not reads.

9. Changes to this policy

If we change how Pikko handles information, we will update this page and the date at the top. Significant changes will also be noted in the app's release notes.

10. Contact

Questions or requests: support@pikkoiptv.com